Shipments and returns

Shipping your package

*Explanation: “Ordered before 22:00, free delivery tomorrow (NL)”. Orders placed before 10 p.m. on weekdays will be delivered to PostNL the same business day. From then on, PostNL does everything possible to deliver the package as quickly as possible.

Packages are generally delivered within 1 business day of receiving your payment and delivery without signature.

Shipping costs include handling, packaging and postage. Handling costs are fixed amounts, while transportation costs depend on total weight. We cannot merge two orders placed separately, so shipping costs will be charged for each order. We take special care with fragile items in your package.

– Carrier in the Netherlands and Belgium : PostNL

– Track and Trace is automatically sent to the email where the order was placed.

– All products except the KUUS. C2 fit through the mailbox and are delivered discreetly in the mailbox. If customer is not at home upon delivery, the item will be offered again, delivered to neighbors or left at a pickup point. This in the estimation of the delivery driver.

Our boxes are large enough to ship your items well protected.

All our items are shipped anonymously and discreetly with no sender on them.

Shipping costs:

All our orders are shipped free of charge within the Netherlands. Additional shipping costs of €3.95 will be charged for Belgium and Germany.

Right of withdrawal / Returns

You have the right to revoke the agreement within a period of 30 days without giving reasons. The withdrawal period expires 30 days from the day on which you or a third party designated by you, other than the carrier, takes physical possession of the good. To exercise the right of withdrawal, you must inform us of your wish to withdraw from the contract by an unequivocal statement (for example, in writing, by mail, fax or e-mail). To do this, download the return form, print it out and put it in the return box. To comply with the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of revocation
If you withdraw from the contract, you will receive back from us all payments made by you up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a mode of delivery other than the cheapest standard delivery offered by us) without delay and in any event no later than 14 days after we are informed of your decision to withdraw from the contract. If you return only part of your order then the cost of delivery will not be refunded. We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refunds. We may wait to refund you until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first. You must return or hand over the goods to us without delay, but in any event no later than 30 days from the day you communicate the decision to withdraw from the contract to us. You are on time if you return the goods before the 30-day period has expired. You are responsible for the direct cost of returning the goods.
Our return address
Maagdenburgstraat 5
7421ZA Deventer
t.a.v. KUUS.

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You are only liable for the diminished value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and operation of the goods.

Additional conditions

If possible, the order must be returned in its original packaging (if reasonably possible). Products may be tested just as they are tested in a physical store. A charge will be made for any damage or unstamped shipments. If you have not received a response from us after 10 days, please contact us.